Unless I keep chasing them, they're not going to honor their warranty on this product. This is going on 3 months of runaround from #Calphalon customer service. A few days later I received an email with the second ticket number asking for all the gobs of info and pics that I had already provided. The agent said I would hear from them in a few days. I called their customer service and the agent could not understand that I opened the second ticket in an attempt to get them to respond to the first ticket. I actually opened another ticket to see if they would respond, nothing. I followed up via their original in January and February, still no response. I did all that, and never heard another word from them. They sent me a long email with a bunch of questions about my usage, and asked me to send photos of the affected pieces. I have a lifetime warranty on my pots/pans set, and I contacted Calphalon customer service before Christmas about the replacement process for some of my pieces. No response at all to my latest email request of over a week ago. In my recent attempt to get clarification on these matters, the response has been even vaguer than before. Lately, some of the pieces have developed warped bottoms causing them to not set evenly on my glass top range. This is not clear to me as I have a complete set including 3 different lid sizes. In reading Calphalons warranty info on their website, it seems they would substitute with the nearest available pieces regardless of whether the existing lids would fit the replacement pieces. I feel as though I was invited to return the defective pieces that would be replaced with like pieces, but now there is a serious question as to whether they are even available. In each instance, I was politely told to return any pot or pan that had such defects or blemishes, which I didn't do. Over the years I have contacted Calphalon a time or two regarding minor issues of small defects in the finish on the inside of the pot or pan. This was before "nonstick" & "dishwasher safe". I have a Calphalon Cookware set that I purchased new about 30 years ago.
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